Last updated: August 15, 2026
When a refund may apply
Once paid orders are enabled, a refund may be provided for a duplicate charge, failure to deliver the purchased report, or a confirmed material technical defect that prevents the report from testing the accepted configuration accurately.
Correction first
If a report has a confirmed technical problem, we may first correct or rerun it at no charge. If we cannot deliver an accurate report for the accepted order, the affected purchase will be refunded.
What is not refundable
Refunds are not provided merely because a strategy loses, performs worse than expected, differs from later live trading, or because the client entered the wrong rules, settings, or data. Custom processing begins after an order is submitted.
Requesting help
Email support@backtest.software within seven calendar days of delivery or the disputed charge. Include the report link or run ID and a short description of the issue. This policy does not limit any mandatory consumer rights.