Last updated: September 25, 2026
When a refund may apply
A refund may be provided for a duplicate charge, a paid service period that we cannot provide, failure to deliver a purchased one-time report or EA package, or a confirmed material technical defect that prevents the purchased software or backtest service from working as described.
Correction first
If a report has a confirmed technical problem, we may first correct or rerun it at no charge. If we cannot deliver an accurate report for the accepted order, the affected purchase will be refunded.
Subscription and research results
Subscription charges are not refunded merely because available searches or runs were unused, or because a search returns no qualifying strategy, a strategy loses, performs worse than expected, differs from later live trading, or was submitted with the wrong rules, settings, or data. A Discovery search that fails because of a confirmed service-side technical error has its search credit restored. This does not limit refunds required by law or the technical and non-delivery cases above.
Requesting help
Email support@backtest.software within seven calendar days of delivery or the disputed charge. Include the report link or run ID and a short description of the issue. This policy does not limit any mandatory consumer rights.