Contact support
Email support@backtest.software. Include the report link or run ID when one is available so we can identify the correct test.
We can help with strategy configuration, data uploads, report access, and technical or billing problems. We do not provide investment advice or tell clients which strategies to trade.
Protect your account
Never send a broker password, API secret, payment-card number, or live-account login. Backtest Software does not need trading-account access to review a support request.